Delivery Policy
Last updated: January 1, 2026
1. Nature of the Service
Engazeer is a Software-as-a-Service (SaaS) platform delivered entirely through your web browser. There is no physical product to ship. All features and functionality are accessed online at app.engazeer.com.
2. Account Activation
Your account is activated immediately upon successful registration. For paid plans, activation follows successful payment confirmation. You will receive a welcome email with login instructions within minutes of registration.
3. Service Availability
We target 99.9% monthly uptime. Scheduled maintenance is performed during off-peak hours (typically Friday nights) and communicated via email and in-app notifications at least 48 hours in advance. Real-time service status is available at status.engazeer.com.
4. Feature Delivery
New features, improvements, and security patches are delivered automatically as part of your subscription with no action required on your part. Major updates are announced via email and our changelog.
5. Data Delivery (Exports)
You may export your data at any time from within the platform. Export formats include CSV for tabular data and PDF for reports and invoices. File attachments can be downloaded individually or as bulk ZIP archives.
6. Support Delivery
Technical support is delivered via email at support@engazeer.com. We aim to respond to all inquiries within 24 business hours (Sunday to Thursday). Priority support with guaranteed 4-hour response times is available for enterprise plans.
7. Onboarding Delivery
New customers receive a welcome guide and access to our help center at help.engazeer.com. Live onboarding sessions are available upon request for teams of 5 or more users.
8. Contact
For questions about service delivery, contact us at support@engazeer.com.